General conditions of Sale


The sale of wine, Pami S.r.l. and all products related to the world of wine in general offered on our website "" and on our mobile application Pami S.r.l. App are governed by these General Conditions of Sale.

All products purchased on and on Pami S.r.l. App are sold directly by Pami S.r.l. (hereafter referred to as "Pami S.r.l."), with registered office in Via Broccata, 4

42016 - Guastalla (RE) - Italy - C.F. and VAT number 02,639,450,358.

For additional legal information you can consult the sections: Privacy Policy and General Terms and Conditions.

Any other information can be requested directly to Pami S.r.l., by writing an e-mail to or by telephone at the number (+39) 335 166 0041.


Commercial policy Pami S.r.l.

Pami S.r.l. offers wine selections ("Selezioni Pami S.r.l.") and other products related to the world of wine on its website and on its mobile application Pami S.r.l. App. Its e-commerce activity is aimed exclusively at its end users who are "consumers" exclusively over 18 (eighteen) years and in any case according to the law in force and the regulations concerning electronic commerce.

 For "consumer", Pami S.r.l. intends any physical person who operates on his site with purposes not related to his professional, commercial or business, possibly performed. In case you are a different person from the "consumer" and for any doubt, contact our offices at the following e-mail address:

All orders placed on the site must correspond to the normal consumption needs. This requirement is applied both in relation to the number of products purchased with a single order, and in the case of a number of orders relating to the same product even if each order includes a quantity of products corresponding to normal consumption needs. In compliance with the laws in force concerning the purchase of wines and spirits and in consideration of its commercial policy, Pami S.r.l. reserves the right not to follow orders from subjects other than the "consumer" in accordance with its commercial policy and in compliance with the age limits set by law for both the purchase and delivery of wine and spirits. Pami S.r.l. does not sell wine and alcohol to people under 18 years of age. Through the use of our site, the user guarantees to be over the age of 18 and that also the person who will receive the shipment by Pami S.r.l. will be over the age of 18.

 The General Conditions of Sale Pami S.r.l. regulate exclusively the offer, transmission, acceptance, shipping, purchase methods and the right of withdrawal of purchase orders for products on the site between the users of and the company Pami S.r.l ..

 The General Conditions Pami S.r.l. they do not regulate the supply of services or the sale of products by persons other than Pami S.r.l., who are present on the website through hyperlinks, links or banners. Before buying products and services from subjects other than Pami S.r.l., Pami S.r.l. it is recommended to check the conditions of sale, because Pami S.r.l. is not responsible for the supply of services by third parties other than Pami S.r.l. o the conclusion of e-commerce operations between the users of and third parties. For any doubt, we invite you to contact us directly by sending an e-mail to

The sales contract Pami S.r.l.

 To conclude the contract for the purchase of one or more products offered on, it is necessary to fill in the order form in electronic format and send it to Pami S.r.l. by e-mail or fax, following the instructions. The order form contains a summary of the main commercial conditions, including the price, the means of payment and the methods of delivery, as well as information on the main characteristics of the product ordered and a reference to the General Conditions of Sale.

 The sales contract Pami S.r.l. it is considered concluded when Pami S.r.l. receives via e-mail or fax your order form, verifies the correctness of the data and sends you a receipt of the purchase order, containing a summary of the information already contained in the order form.

 Conclusion of the contract, Pami S.r.l. will take over your purchase order.

 For every purchase of Selezioni Pami S.r.l. and of products generally offered on the website, before the transmission of the purchase order, Pami S.r.l. will ask you to correct any errors in data entry, to read carefully the General Conditions of Sale including the right of withdrawal, to print a copy and to store or reproduce a copy for personal use.

 The contract with Pami S.r.l. It is in Italian but an English translation is available.

 Pami S.r.l. can refuse or in any case not proceed with purchase orders that are incomplete or incorrect, in case of unavailability of products or orders that do not give sufficient guarantees of solvency. In these cases, Pami S.r.l. will inform you by e-mail that the contract is not concluded and that Pami S.r.l. he did not process his purchase order specifying the reasons and possibly suggesting a possible solution.

 Where some Pami S.r.l. or some of the bottles of wine or products usually presented on, are no longer available or on sale when the order form is sent, Pami S.r.l. communicate promptly and in any case within thirty (30) days, starting from the day following the transmission of the order to Pami S.r.l., any unavailability of the entire Pami Srl selection. of wine or individual bottles of wine included in the Pami S.r.l. or generally ordered products. In case you have already submitted the order form and paid the price, Pami S.r.l. will provide in the first instance to suggest one or more possible alternatives, of commercial value equal or superior to the order, which may satisfy you, vice versa Pami S.r.l. will refund the amount already anticipated by you.

 By sending an e-mail of the order form, you declare that you accept unconditionally the General Terms and Conditions of Sale Pami S.r.l. and undertakes to observe them in all relations with Pami Srl. In the event that you do not agree and do not intend to accept even partially the terms contained in the General Sales Conditions Pami Srl, please do not submit the order form for purchase of the Pami Srl Selections and all products sold on

 Transmitting to Pami S.r.l. the order form, you confirm that you know and accept the General Conditions of Sale Pami S.r.l. and the additional information contained on the website, including any links, the Privacy Policy and the General Conditions of Use.


Guarantees and indication of prices of wines and other products on sale

 All the Pami Selections S.r.l. for sale, all bottles of wine and in general all products offered by Pami S.r.l. on their site are exclusively products considered "premium" and of first quality. The products offered are the result of meticulous and continuous research and purchased directly from Pami S.r.l. at wineries, wineries, producers and retailers carefully selected for their attention and care in producing top quality products and for the strict quality control. Pami S.r.l. does not sell irregular products or of inferior quality to the corresponding standards offered on the market.

 All information and indications contained on the labels of the wine bottles offered by Pami S.r.l. by law they are edited and guaranteed by the individual manufacturing companies. Pami S.r.l. continually selects the companies that produce the products with the highest quality standards but, while putting in place generic controls on the veracity of the information contained on the labels, does not respond and does not guarantee in any way for the information contained on the labels and that they fully reflect the product characteristics. For any doubt or for any eventual report, please contact us directly via e-mail at Pami S.r.l. will take care to take action with the manufacturer to request any additional guarantees or additional information requested and to report any irregularities to the competent police authorities.

 The essential characteristics of the products offered by Pami S.r.l. they are presented with specific product sheets, visible directly on the website. The images and colors of the products offered for sale on may however not correspond to the real ones due to the browser and monitor used. The Selections Pami S.r.l. they may be subject to updates and modifications, always with quality wines and in compliance with the characteristics and theme indicated in the name of the Pami S.r.l Selection.

Despite all our efforts, we can not exclude that for a small part of the millions of products in our catalog, a price different from the actual one is indicated by mistake. In any case, we will check the correctness of the prices of the products during the verification process of the order and subsequent shipment of the products. If, due to mistakes or other inconveniences, the price indicated on the website is lower than the correct price of sale of a product, we will contact you to check whether you wish to purchase the product at the correct price. Otherwise your order can not be accepted. If the correct price of a product is lower than indicated on the site, we will charge only the correct lower price and we will send the product to you anyway.

The prices of the products offered are all VAT included.

For greater transparency the cost of transport is reported separately in the order form and on the invoice. Prices are subject to updates, so we always ask you to check the final sale price before submitting the order form.

 The Selections Pami S.r.l. and in general all the products offered by Pami S.r.l. they are sold only in some countries. We therefore ask you to check the list of countries in which Pami S.r.l. operates at the time of its purchase, as purchase requests from countries not included among those displayed can not be accepted by Pami S.r.l .. Pami S.r.l. reserves the right to periodically update the list of countries, so we suggest that you periodically check the geographic availability on our website.

If the user is in possession of a discount code or a voucher received with the Newsletter or indicated on a Pami S.r.l. or on the website, you can use this promotional code (ex: azienda2013) to receive a discount on the total amount of wines during the purchase. At the time of payment ("Go To Checkout" web page) it will be sufficient to insert it in the dedicated "Coupons" field and clicking on the "Apply Discount" button, the discount will be calculated and applied by the system, before proceeding to checkout.

The discount codes are applicable only on the price list of a wine and can not be combined with other promotions in progress. If the product is already discounted, but the discount code provides for a higher discount percentage, it is possible to apply the discount code with a higher percentage to the list price of the wine.

Promotional codes can only be used on wines that participate in a promotion or campaign or, only if clearly specified, on the whole catalog. If the discount code is not applied to your wine cart, it is necessary to check whether the promotion linked to the code is still in progress. Furthermore, promotional codes can not be combined. Other products may be excluded from offers depending on the promotional agreements made with the producers we work with. We therefore invite you to check the applicability of the promotional code directly in the shopping cart, before proceeding to checkout.

 In the case of goods deemed defective, we ask you first to inform us by e-mail at or by phone at (+39) 335 166 0041, so you can immediately identify the problem and find together with she is a solution. The defective goods will be replaced and returned to Pami S.r.l. o reimbursed, if exhausted.

 In case you decide to use your right of withdrawal, Pami S.r.l. has the right not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged or partially consumed.


 The methods of payment of the price of the wine and the Pami S.r.l. of wine and all products related to the world of wine in general offered on our site are indicated in the order form Pami S.r.l ..

 The price for the purchase of the products does not include shipping costs (visible separately) and will be debited to your account at the time of shipment of the purchased products, as indicated in the order form.

 The payment methods accepted by Pami S.r.l. are: Credit Card, Prepaid Card, PayPal, Bank Transfer or Cash on Delivery (cash on delivery). All financial information necessary for the transaction will be transmitted, via encrypted protocol, to WireCard, BCC Gatteo, American Express, PayPal, BRT Spa or to other banks, which provide the related remote electronic payment services, without third parties having access to it . This information will never be used by Pami S.r.l. if not to complete the procedures related to its purchase and to issue the relative reimbursements in its favor in case of any refunds of the products, following exercise of its right of withdrawal, or if it is necessary to prevent or report to the police the fraud commission on

Shipping and delivery of products

 Pami S.r.l. delivery of wine selections ("Selezioni Pami Srl"), bottles of wine and other products related to the world of wine on sale on its site exclusively to its end users who are "consumers" exclusively over 18 (eighteen) years old and in any case according to the law in force and the regulations in force.

 Pami S.r.l. uses patented packaging for deliveries which, thanks to its particular characteristics, guarantee the integrity of the products transported. Pami S.r.l. makes the delivery of the products ordered to the address indicated by you in the purchase procedure of our site, through national and international couriers, who take full responsibility for the delivery from being taken care of at our company, until delivery to the address indicated by you. Delivery times refer exclusively to the items available and run from the time of shipment of the item. Delivery times may vary. We invite you to check the delivery date during the order process. Pami S.r.l. assumes no responsibility for any damages, delays or unsuitable behavior on the part of the courier to whom the shipment has been entrusted.

 Deliveries are made only to the countries indicated on the website. Periodically, Pami S.r.l. update the list of countries, so we advise you to check the availability of delivery before proceeding with the completion of your purchase order.

 For the execution of the delivery the following data are indispensable:

Billing information, ie billing name, billing address, e-mail address.

Delivery Data, ie name of delivery, delivery address, telephone number, e-mail address.

If you receive parcels from Pami S.r.l. visibly damaged by the courier, broken or stained by the escape of wine from any broken bottles, please reject the shipment to the sender and we will take care of the return and restoration of the shipment. If the shipment were more packages and not all of them were damaged, please reject the damaged package to the sender by signing the courier "Con Riserva". Pami S.r.l. will return the damaged package and replace it. If the product to be replaced is exhausted, we will contact you directly for a possible replacement or the crediting of the residual value. Any shipping costs for returning the damaged package to the sender and returning the new package are to be paid by Pami S.r.l ..

The delivery typically takes place on weekdays, in a period of time ranging from two to four working days from the date of placing the order on our site with payment by credit card, PayPal, prepaid card and cash on delivery. In the case of payment by bank transfer, delivery will take place with the same timing, but starting from the date of confirmation of the transfer of funds.

For any information or notification regarding the shipment of your orders, you can directly contact our Customer Service by e-mail at or by phone at (+39) 335 166 0041.

Customer service

For any information, our customer support services are available via e-mail at or at the number (+39) 335 166 0041.


Information on the right of withdrawal

 According to the regulations of Legislative Decree 206/05 ("Consumer Code"), you have the right to withdraw from the contract of purchase of products, without any penalty, within 14 (fourteen) calendar days from receipt of goods and prior written notice to be forwarded to Pami Srl, using the return management procedure provided by Pami Srl. It is not possible to change the individual bottle of wine, the selection or the chosen product with another one, at no additional cost. Our customer service is always at your disposal to try to resolve any of your requirements related to your order, so please contact us directly with Pami S.r.l. by e-mail to or to the number (+39) 335 166 0041.

 In the communication, you must indicate the product or products for which you intend to exercise the right of withdrawal, the order number and the order date, the invoice number, your bank details (IBAN code). Once the communication has been made, you will be asked to wait for feedback from our Customer Service to authorize the return. You can then send the returned goods back to the courier for shipping within 14 (fourteen) working days from when you have received the products, provided they are intact, in the manner and within the terms agreed, unless you waive the return of said products.

 The only expenses that must be incurred are those for the return of the purchased products, in accordance with art.67, paragraph 3 of the Consumer Code.

 The Right of Withdrawal, in addition to compliance with the terms and procedures described in paragraphs 7.1, 7.2 and 7.3 above, is to be correctly exercised if the following Conditions of the right of withdrawal are fully respected:

the purchased products must be substantially intact; the products must be returned in their original packaging (in the case of wine selections, it is necessary to return all the bottles that compose it); the returned products must be sent to Pami S.r.l. in one shipment. Pami S.r.l. reserves the right not to accept bottles or products of the same order, returned and sent at different times; the costs of returning the goods will be at your expense, including the responsibility in case of loss or damage to the products. the products arrived in stock will be examined to assess any damage or tampering (the substantial integrity of the returned goods is an essential condition for the exercise of the right of withdrawal) - We recommend maximum attention in the preparation of the package; the products must not have been used or damaged; The right of withdrawal is reserved only for natural persons, previously defined as "consumers" in paragraph 1.2, therefore any purchases made by retailers or by entities that for any reason purchase for resale are excluded; the return form must be correctly completed and sent to Pami S.r.l. within 14 (fourteen) calendar days of receipt of products.

 If the Right of Withdrawal is exercised following the procedures and terms indicated in this paragraph 7, Pami S.r.l. reimburse any sums already collected for products purchased directly from the site, which will be reimbursed as soon as possible and, in any case, within thirty (30) days from the date on which Pami S.r.l. has become aware of the exercise of your right of withdrawal. The reimbursement procedure will be activated once the correct execution of the above terms and conditions has been verified, as indicated in the following paragraph 8.

 If the terms and conditions for exercising the right of withdrawal have not been respected, you will not be entitled to reimbursement of the sums already paid to Pami S.r.l. o the issue of the requested credit. In any case, it will always be possible to recover the products in the state in which they were returned to Pami S.r.l .. Otherwise, Pami S.r.l. may retain the products, in addition to the sums already paid for their purchase.

Times and methods of repayment

 Performed the return of the products, Pami S.r.l. provides for the necessary verifications related to the conformity of the same, to the conditions and terms indicated in paragraph 7. In the event that the verifications are concluded positively, Pami S.r.l. provides to send them, by e-mail, the relative confirmation of the acceptance of the returned products.

 Whatever the payment method used by you, the refund will be activated by Pami S.r.l. as soon as possible and in any case within thirty (30) days from the date on which Pami S.r.l. he became aware of the exercise of his right of withdrawal, subject to verification of the correct execution of the right of withdrawal and acceptance of the returned products.

 In the event that there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the repayment of the amounts, in case of exercise of the right of withdrawal, will be performed by Pami Srl, in any case, towards the person who made the payment.



The consumer user is entitled to guarantee the conformity of the products and services purchased. The warranty has a duration of 24 months from the delivery of the goods and the lack of conformity must be communicated to Pami S.r.l. within 2 months of discovery. To exercise the warranty right, you must send an e-mail to Pami S.r.l. indicating the order number and the accurate description of the defect (we suggest you also attach photographic material). All the elements are essential and will be verified by Pami S.r.l. before giving an answer. If the defect of conformity of the product is established, you have the right to obtain, upon return to Pami S.r.l. of the defective product, its repair (except in the case of oenological products) or replacement. You also have the right to ask the Owner for a reasonable price reduction or termination of the contract if (i) the repair and replacement prove impossible or excessively expensive, (ii) Pami S.r.l. has not repaired or replaced the goods within a reasonable period, or (iii) the replacement or repair previously carried out has caused considerable inconvenience. To exercise the warranty right and for further information in this regard, you can directly contact our Customer support services via e-mail at or at (+39) 335 166 0041.